Ticketer has a new image and new website, including a multi-media-based news section called ‘Grapevine’.
Since its launch in 2009, Ticketer has grown into the UK’s largest supplier of electronic ticket machines (ETMs) outside London, adding a new customer on average every week.
One thing has not changed though, says the firm, and that’s the company’s focus on making travel easier for passengers, thereby helping operators to grow their business.
It is future-facing, but does things with a nod to the past. You'll see it in the way it sticks to its word and does things for the right reason, standing shoulder-to-shoulder with operators, it adds.
These values have formed the basis of how the business works with customers.
“Ticketer is, and will remain, the new-tech company with old-fashioned values,” it says.
And customers really like Ticketer: An independent survey during the re-branding exercise using the NPS ‘Net Promotor Score’ advocacy methodology, found that, Ticketer’s customers rated it higher (with a NPS of +68) than Apple iPhone customers rated the world’s first trillion dollar company (+55).
To put that into perspective, BMW UK scores a minus figure of -21.
The firm adds: “The future for passenger transport is looking very exciting indeed – with further technological developments that will transform the way we use public transport.”
Find out more: www.ticketer.co.uk