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05
2016

Arriva-owned Yorkshire Tiger operation fined £22k

By The Whisperer

With many years in the coach and bus industry, The Whisperer keeps his ear to the ground for all the latest tit-bits and gossip. Tell him what’s going on in your part of the world: e-mail him via editorial@route-one.net


West Yorkshire-based Yorkshire Tiger has been ordered to pay £21,750 after it failed to meet reliability and punctuality standards. It has also been given a formal warning for failing to notify changes of directors and transport managers.

The Arriva subsidiary, running buses in Leeds, Bradford, Halifax, Huddersfield, Dewsbury and Wakefield, “consistently operated at a level significantly below the expected standards set by the industry regulator,” ruled Deputy Traffic Commissioner (DTC) Anthony Secular.

Fine to ‘mark the failure by Yorkshire Tiger to meet the public’s needs’

The DTC concluded that “the vast majority of disturbances had been foreseeable and said it was appropriate to mark the failure to meet the public’s needs by imposing a penalty.” However, he is satisfied there is “genuine commitment to further improvement.”

His decision follows a Public Inquiry (PI) in Leeds (routeONE, Court Report, 31 August).

The PI heard that in 2014 during three days, 35% of services were non-compliant (two early and five late, out of 20 observations). The September-December 2014 overall punctuality rate was 80%.

Monitoring between April and June 2015 found that compliance was 86.5%. Seven days of monitoring revealed an overall non-compliance rate of 20% (10 failed to operate, 18 early, 63 were late, out of 432 observations).

The January-August 2016 overall punctuality rate across three of the four depots averaged 77-82% compliance. Start time compliance at Elland depot had improved to 86-88%.

The figures compare with the requirement that registered local services should operate 95% of routes no more than one minute early or up to five minutes late.

The DTC concluded that Yorkshire Tiger had “responded promptly to requests for explanations and assurances” but that the measures taken so far had “not achieved the promised or desired performance improvements.”

He added: “There is recognition by the operator that the current punctuality is not satisfactory. I am satisfied from the witnesses and the evidence that there is a genuine commitment to further improvement.”

The DTC noted that the company had undertaken a comprehensive network review to amend timetables, that each depot will have an Operations Manager to scrutinise performance and that the complaints system is being upgraded.

He also ruled that former Transport Manager Steven Ottley retains his good repute and took no action against him.




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