After being awarded National Express UK Bus Award for Driver of the Year, Birmingham bus driver Stephen Brown has now won the National Express Group Customer Value Award.
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He beat off competition from 47,000 employees from across the NatEx Group, from the UK, Germany, Switzerland, Bahrain, Spain, Morocco and North America.
Stephen, who joined National Express West Midlands in September 2015, helped keep a young lady safe after she suffered a serious assault.
While driving in service, he noticed the young lady running out into lanes of oncoming traffic. He pulled into a nearby bus stop and encouraged her to board his bus.
Steven provided reassurance until her partner could come and meet her.
Tom Stables, MD National Express West Midlands, says: “We are very proud of Stephen. This recognition is richly deserved; he is an absolute credit to the driving profession and our business.”