An interesting development in Northern Ireland has seen the installation of ‘happy or not’ terminals on vehicles and at transport interchanges operated by Translink.
The anonymous devices allow customers to rate their experience. Translink says they will “provide important information to improve overall performance and demonstrate its commitment to customer satisfaction.”
Translink is the first public transport operator in the UK and Ireland to host the devices. They get a big thumbs-up from The Whisperer