Van Hool reaffirms commitment to UK customer base

Van Hool underlines commitment to the UK market

Van Hool has underlined its commitment to the UK market after the closure of its former dealership partner Arriva Bus and Coach (ABC). That work will be built around the Van Hool UK business, which is based at the former ABC site in Wellingborough.

In a letter to customers with cosignatories that include Chief Executive Filip Van Hool and Area Sales Manager UK Erik Olijslagers, the Belgian manufacturer says that it “is continuing to move forwards and is keen to strengthen and optimise its commitment to its customers in the UK.” That undertaking represents a “considerable investment,” the letter adds.

Van Hool comments that as soon as the end of ABC was confirmed by its parent Arriva, it “immediately took charge and worked out a plan” to continue service provision to its customer base in the UK.

At Wellingborough, Robert White – who has a long association with the Belgian marque – has been appointed as Sales Representative. Jason Hawkins is Site Manager. Darren Best and Kristian Robinson are Field Service Engineers. A network of service providers will also deliver support to customers. That will be backed by Van Hool’s own aftersales staff in Belgium.

The manufacturer has confirmed that it will continue to supply the same range of new EX and TX coach models from Wellingborough. It adds that it will also act on opportunities in the bus market that present themselves. Van Hool is already present in that sector through the supply of 30 Exqui.City models to the Belfast Glider BRT project.