Stagecoach is facing a compensation claim in the Birmingham Small Claims County Court by a couple in their eighties for a bus that didn’t arrive.
The couple claimed that the X19 bus from Redditch to Stratford-upon-Avon failed to turn up at 1639hrs outside Coughton Court in Warwickshire on 8 August.
Says Peter Waldron: “We waited in pouring rain at the Coughton Court bus stop for 40 minutes – there is no shelter – and eventually had to hire a taxi at a cost of £20 after being left soaking wet.
“We are taking the company to court seeking the £20 taxi fare.
“We sent Stagecoach an email and they have replied to state that the matter is to be investigated and a reply given within five days.”
An apology from Stagecoach has since been received and the couple has decided not to take court action.
