Government skips Eurotunnel coach bookings row

The Confederation of Passenger Transport (CPT) is running a survey encouraging operators and holiday companies to share feedback of their experiences using Eurotunnel.

The survey is expected to run until Friday 5 August and comes after changes were made to the booking process for coaches.

In evaluating the impact on operators, the survey asks how many crossings the participant has made in the peak travel period specified between July and September, and how the changes in the booking process – which include withdrawal of the online booking facility and tariff increases for coaches – have affected business.

Completing the survey will provide CPT with “the full picture” necessary to present to Eurotunnel to convey the impact of the channel crossing operator’s change in strategy. A spokesperson for CPT says the results of the survey will be “crucial to the next phase of our campaign to influence Eurotunnel. It will also be crucial to influence those who formulate public policies, which affect those who both operate and travel on coaches in order to access mainland Europe.”

CPT’s Coach Manager Phil Smith adds: “The decision by Eurotunnel to withdraw the traditional online booking facility for coach operators and to greatly increase coach price tariffs for July and August has resulted in serious disruption to many operators. This is especially felt when international coach travel was just beginning to re-establish itself.

“CPT has been vocal on behalf of its members in making sure that both Eurotunnel, as well as key politicians, are fully aware of the negative impact that Eurotunnel’s decision has inflicted on both coach operators and wider international coach tourism.”

Take part in the survey by clicking on the red text here.