McGill’s Buses – Scotland’s largest, independent operator – has invested in conflict avoidance and personal safety training for its 16-revenue protection and street-based inspectors.
Conflict resolution specialist trainers, SALVAS, provided the training over two days at the company’s Milliken Park Depot.
Inspectors who often face stressful situations when relating to the public, were put through theoretical and practical exercises.
McGill’s Training and Driver Recruitment Manager, George King says: “The training was tailored to our specific needs and delivered very professionally.
“It ensures that our inspectors can relate to our passengers and the general public professionally at all times and keep both themselves and the public safe.”
