William Kay joins Irizar UK in customer-centric role

William Kay joins Irizar UK

William Kay has been appointed Customer Experience Manager by Irizar UK. He joins from Volkswagen Group and has further experience from time spent with both BMW and McLaren Automotive.

The Customer Experience Manager role has been newly created by Irizar UK. It will capture the traditional aftersales element of customer support and dovetail into the sales process to provide continuity from the point of order onwards through the life of owning an Irizar integral coach, the dealership says.

Speaking on the development, Irizar UK Managing Director Andrew Blundell says: “This is an exciting and key appointment for us, and a positive milestone on our post-COVID-19 recovery plan.

“The new role is aligned to help us to deliver an outstanding experience to our customers by ensuring that we have the right resource to support them every step of the way throughout their Irizar ownership experience.

“In a busy and competitive market, we continue to differentiate ourselves by adopting a personal and customer-centric approach to everything we do. William will add an extra dimension to our customer promise.”

Adds William Kay: “I am overjoyed to be joining Irizar UK and taking on the fantastic opportunity of the Customer Experience Manager role. With the industry continually evolving and lots of exciting projects on the cards, I am thrilled to be onboard at such a pivotal time.”