It’s time that main dealers realised that coach operation is 24 hours a day, seven days a week.
A few weeks ago, I had the need to go to Manchester to repair a water heater, which is special to the coach manufacturer in question.
We telephoned the main dealer and was told the part was not available. It was in Swindon, so we dispatched a van at 0600hrs on Monday morning to collect it, only to find out that the wrong part had been identified and it would not be available until Tuesday afternoon as it needed to come from Germany.
We also telephoned a heating specialist to try and obtain this part. We rang the emergency number only to be told on Monday, when we finally got through to them, that the emergency number is not for parts. They should make it clear when they leave contact details on an answer phone and at least answer the emergency number given.
Passengers are not like boxes of cornflakes which can be left on the service area for days while we wait for a component.
I can only see this situation getting worse when we exit the European Union.
Bob Turnock, MD,
RWT Commercial Services
