Alexander Dennis will shortly launch a digital warranty management system through its AD24 online service portal. It will go live for UK customers on 19 January, with international markets to follow in subsequent months.
Users will be able to submit warranty and parts claims as well as chargeable services requests through online forms. Deployed will be a guided process designed to capture all relevant information on the first submission, removing the need for clarifications and accelerating the resolution process.
Real-time tracking will be provided for submitted claims and requests, with live status updates returned. AD24 will also host an archive of past claims, parts replaced and completed requests to facilitate customer record keeping.
The digital warranty management will complement other key resources already hosted by Alexander Dennis on the AD24 online customer portal, including spare parts ordering and digital access to technical publications such as service manuals and operating guides.
Existing AD24 login credentials will give access to the digital warranty management system from launch. Customers without such reach will be able to request access to the full AD24 platform as first-time users.
Speaking about the addition, AD24 Director Pete Collinson says: “The launch of our new digital warranty management is another great step in the transformation of Alexander Dennis’s AD24 service under our digital-first approach.
“This new system will deliver measurable benefits for bus operators by streamlining their warranty process. It will cut admin time, enable faster processing, improve visibility of ongoing work, and ultimately reduce downtime across operators’ fleets.
“We are delighted to roll out these benefits to UK customers from 19 January, and to international customers in the coming months.”
