Passenger Lift Solutions (PLS) has expanded its PLS Assist aftersales network by opening new facilities in Oxfordshire and Wiltshire, strengthening support for the supplier’s growing base of lift installations.
Those centres are part of PLS’s ongoing investment in aftersales. The move reflects what it says is “sustained growth in service activity across both new and existing installations,” an achievement driven by preventative maintenance, long-term reliability, and responsive technical support.
A further factor in growth has come through coach operators working on increased PSVAR compliance, with PLS a major supplier of passenger lifts into that sector.
Satellite support centres in Oxfordshire and Wiltshire will strengthen PLS’s regional coverage and reduce callout times for operators across southern England as part of a wider customer support provision.
Notes After Sales Director Morgan Clissett: “The addition of these new facilities is a key step in our growth. Our team of dedicated engineers already cover the UK from our Midlands factory; adding these sites will help us to deliver a wider range of services to more customers and support the continued expansion of our team.”
PLS Assist staffing has grown from two people to 12 over the past three years. Its structure includes three office-based customer support representatives, two parts specialists, and seven field service engineers providing nationwide technical coverage.
Each lift from the supplier comes with a minimum three-year warranty alongside managed servicing programmes, nationwide operator training, repairs, and a dedicated spare parts supply. “This structured support ensures that passenger lift systems remain safe, compliant and operational throughout their service lives,” PLS adds.
