Huddersfield-based Stotts Coaches has been named Operator of the Year for 2020 by National Express.
Stotts has operated services on behalf of National Express for over 10 years. It saw off competition from 30 other businesses to claim the crown, which was awarded at a virtual ceremony held in February.
National Express considers criteria including engineering and safety standards, operating performance and customer feedback when deciding on its Operator of the Year. Stotts has consistently scored over 95% and it has been in the top ten every year for the last decade.
Director Carl Stott says: “We are extremely proud of this achievement, particularly given the challenges of 2020. We have an incredible team of people – the back office staff, cleaners, engineers and of course drivers, who deliver an excellent service. This award belongs to all of them.”
National Express UK Coach Managing Director Chris Hardy says it “was more important than ever” to recognise achievement, despite it not being possible to hand out awards in person.
“We would not be National Express without our operators. Their professionalism and willingness to adapt in the last 12 months has really demonstrated that. Stotts Coaches has been outstanding, and I was pleased to be able to have the opportunity to recognise its efforts and celebrate it as a valued partner.”
