Bus Users UK is celebrating 50 years of acting as a champion for bus passengers in 2025 and says that over the period since foundation in 1975, it has become “a powerhouse” of advocacy in that area.
The charity was established by Dr Caroline Cahm and formalised in the 1980s during the process of deregulation of bus services, becoming the National Federation of Bus Users.
In 1985, a complaints handling service was launched with the backing of the Confederation of Passenger Transport. Bus Users UK is still the only approved alternative dispute resolution body for coach and bus passengers and “is on a mission to connect communities through reliable, inclusive, accessible transport,” it says.
Over the course of each year, the organisation handles complaints from thousands of passengers across the UK and collaborates with service provides to raise standards, drive improvements, and grow access to travel.
That involves events, campaigning and advocacy work, with a centrepiece being the annual Catch the Bus Month where work is done with bus operators to promote the mode. Bus Users UK says that via those efforts, the organisation “bridges the gap between communities and decision makers, ensuring the voices of passengers are heard locally and nationally.”
Claire Walters has been Chief Executive of Bus Users UK since 2012. Commenting on the milestone, she says: “I am so proud of the people who have given their time, energy and skills to help us reach this landmark anniversary and make Bus Users UK a recognised force for good.
“The future for public, shared and sustainable travel is bright, and we remain committed in our mission to removing barriers and shaping transport that truly works for everyone.”
Continues Chair Jennie Martin MBE: “The work of Bus Users UK contributes so much to enabling everybody, regardless of economic status or physical ability, to get to where they need to be in order to do what they need to do.
“Our focus on inclusive and accessible travel never wavers, and we look forward to continuing to champion shared and sustainable travel that supports communities and empowers individuals.”
