Diamond Bus North West (DBNW) has been named Company of the Year at the Bolton Evening News Build Back Bolton Business Awards.
The Rotala subsidiary was a finalist in the category alongside four other businesses in the Bolton area. It was also shortlisted for several other awards presented at the ceremony.
Research carried out by DBNW has shown that customer satisfaction with the frequency of its services is up by 6%, for which it has partially credited an improved app. The operator has also completed the upgrade of its fleet to 100% Euro VI compliance, it says.
Additionally highlighted by DBNW is its partnership efforts with other local organisations. It is working with the South East Lancashire Community Rail Partnership to run a bus service on Sundays and bank holidays between Horwich Parkway railway station and Rivington, stopping at Lower Rivington reservoir and Rivington village hall. The operator has also engaged in a partnership with Go Ape in Rivington.
Speaking about the recognition at the ceremony, DBNW Managing Director Bob Dunn says: “This is an award that I am very proud we have won. It shows the commitment we have made to the Greater Manchester area. We will undoubtedly push forward from this award as we strive to continue our journey to everyday greatness.”
Adds Deputy MD Matthew Rawlinson: “Since coming into Bolton three years ago and having to contend with the pandemic in the meantime, this award shows how far we have come as a company. Everyone in the business has worked so hard to get us to this position. Well done to all our team.”