Kent operator GoBus credits a switch to the Optibus platform for improved staff communications and shift flexibility.
Optibus Operations and the associated Driver App helped the operator cut down on manual systems and boost staff retention, management there says.
GoBus had been troubled with staff no-shows and double-bookings when duty rosters were pinned on a noticeboard days in advance, says Optibus.
However, the transition to the cloud-native platform enabled greater flexibility and transparency.
Alastair Willis, GoBus Managing Director, says: “Using this technology means we can have far better open communication with drivers and keep them informed and updated. It’s making it easier to work together.”
The operator says the system allows for faster response to disruptions and improves payroll accuracy and speed.
It reports all 74 drivers are now registered via the app.
Adam Shellard-Dedman, Operations Director, says: “We can better manage work shifts, we can better communicate it, and drivers can better communicate back if they see things that they want to change.
“There is that flexibility and that information is all live there in the platform. Drivers can look at it any time, rather than having to wait to look at a WhatsApp message or to check what an A4 sheet of paper says.”
He adds: “Optibus gives the drivers a really clear breakdown by the day of how many hours they worked and the rate they’re being paid at for those hours.
“We’re not getting as many queries now because people can see that in front of them. It makes the job easier because there’s less uncertainty. It all helps people to be more informed and improve communication.”
The news follows publication of an Optibus report which showed shift scheduling was a major factor in staff retention.
