This National Apprenticeship Week (4-8 March), Go North East is celebrating its young talent making a big impact.
Zoe Gibbons and Sarah Cooper were the first trainees to embark on its customer services apprenticeship in 2017. After accepting permanent advisor roles last year, the duo is progressing onto level 3.
Responsible for providing customers with direct open and honest communication 363 days a year, seven days a week via phone, live web chat and social media, 24-year-old Sarah was named Multi-Channel Advisor of the Year finalist at the recent North East Contact Centre Awards.
