Mark Williams has been announced as Head of Operations for Alexander Dennis’s aftermarket area, AD24.
With 25 years’ experience in operational management, Mark will oversee the supply of spare parts to customers, mobile technicians and service centres.
Mark, who spent two decades with Procter and Gamble, will be based at Alexander Dennis’s Skelmersdale facilities and lead a team of 67, following the company’s plans to significantly invest in the company’s online sales platform.
He will play a key role in also optimising teams and blending traditional and modern approaches to continue to offer the highest level of customer service.
He says: “Through further operational efficiencies, my aim is to provide more focus and support for the teams that provide AD24 services to our customers. This is already under way with the reorganisation of the management team to set AD24 up for the future.
“The bus and coach industry appealed to me as it’s on a significant journey of evolution, as is AD24 with its ambitious growth plans. Our vehicles are leading the way with regards to battery-electric and hydrogen technology whilst the need for good public transport is prevalent.”
Mark will also be aiming to streamline the the warehousing and logistics processes for the sector of the company that stocks more than 33,000 products for all major manufacturers’ vehicles. It handles over 1700 shipments a day, with a 90% next-day delivery rate.
“The parts area of our aftermarket offering is a largely manual picking-and- packing operation and our team deliver outstanding service already with a picking accuracy of 99.6%,” he says.
“There is always room for improvement, though, and so we will continue to build the capability of our teams and modernise the way we store products. This will allow us to increase product variety and improve the entire order fulfilment process for our customers.
“Our long-term aim is to get all of our warehousing under one roof. This will provide significant benefits to both the business and most importantly our customers.”
