Stagecoach has announced the appointment of Keith Gait to the newly created role of 'Customer Service Director' for the South operation, which covers Hampshire, Surrey and West Sussex.
In the role, Keith will be driving forward improvements to the customer service offering and further enhancing the customer experience through service delivery, commercial, technology and communication strategies.
Edward Hodgson, MD for Stagecoach South, says: “I’m delighted to welcome Keith to the business as we embark on an exciting and innovative new 'fit for the future' program, to further improve the customer experience and encourage more people to travel by bus.
“He brings with him a wealth of customer centric experience which will be key as we continue to deliver on improvements that keep the customer at the forefront of everything we do".
Keith was former Chief Operating Officer at NHS Direct, has gained an MBA from Henley, and has studied on the Harvard Executive Education Programme.
Keith added: “I look forward to working with the team, and our local partners, to build on the great foundations to deliver even better services for our customers".
