Stagecoach has announced its commitment to National Customer Service Week on 6-10 October.
The operator will encourage colleagues across the country to feed back positive stories and possible areas for improvement in the field of customer service.
Senior management will travel selected routes to hear feedback directly from passengers and organise pop-up events.
Debra Goodwin, Chief Customer Officer at Stagecoach, says: “National Customer Service Week is a fantastic opportunity to celebrate both our customers and our colleagues.
“From our drivers to our support staff, everyone plays a vital role in our commitment to customer-first excellence.
“We look forward to celebrating their hard work and sharing the positive customer feedback that truly makes a difference, and using it to continue improving our service for everyone.”
In the latest UK Customer Satisfaction Index results, published in July, Stagecoach moved up from 28th to 20th out of 37 transport organisations, recording an impressive 4.6-point increase on the previous year.
