Trentbarton bus driver Tracey Pemberton has won Driver of the Year at the operator’s 2019 really good service awards.
Ms Pemberton, who has driven for Trentbarton for 13 years, was awarded an extra day off work every year and £1,000 to spend on a holiday.
The mystery customer judges said they were bowled over by Tracey's star performance: “Like all top professionals, Tracey has a way of making it all look so smooth and effortless.
“Even on a busy run she had a smile and a friendly word for absolutely everyone, drove smoothly and still kept perfect time. She treats customers like personal friends – and people on the bus could be overheard saying how much they liked her.”