Our customers are always quick to tell us about our service – good or bad – and the other week was no different.
Despite the best efforts of the ‘beast from the east’, the team here did absolutely everything possible to keep buses running because we know they are relied upon by so many.
Go South Coast drivers had to call upon all their skills and experience to cautiously negotiate very tricky conditions, helping our customers reach their destinations safely. Some stayed away from home in order to provide service, and one of our drivers even gave a bed for the night to one of her stranded passengers. We’ve had countless messages praising them for their professionalism.
I have nothing but absolute admiration for them – and for the rest of our operations and customer services teams, for their sterling efforts. They too have had great feedback for the regular and detailed service updates that kept people informed about which buses were running and when.
This has been a real test of our resilience, and I’m absolutely delighted that everyone has come through with flying colours. A job very well done.
Andrew Wickham, MD, Go South Coast
