TransMach has named Kirsty Darby (pictured) as Sales Account Manager. Her appointment comes as the smart ticketing and contactless solutions provider targets growth and looks to the deployment of a what it says is a “revolutionary” anti-fraud tool.
Ms Darby joins from Ticketer and brings over 15 years’ experience in transport customer support and data management to TransMach. She will lead initiatives to grow existing client relationships and engage with operators that seek to upgrade their ticketing and Bus Open Date Service compliance systems.
A primary objective for TransMach in Q1 2024 is the rollout of a software anti-fraud tool that it claims “will redefine and fortify contactless security.”
That work is being delivered in partnership with payment processing company Littlepay and other ticketing device vendors. TransMach has developed a cross-sector Payment Account Reference (PAR)-based deny list protocol that it says has been designed to protect against emerging security threats such as mobile wallet ‘flipping’.
That action occurs when passengers avoid paying by re-registering cards to deliver a new primary account number, which bypasses existing card deny list mechanisms. By using the PAR token, the new protocol includes an additional blocking feature based on the PAR to block cardholders at account level, preventing fraudulent transactions.
TransMach adds that PAR “links all the cards in an account and does not change when a mobile wallet is ‘flipped’, which prevents any re-registrations.”
Speaking about both the additional security tool and Ms Darby’s arrival with the business, TransMach Director Minesh Vandra says: “TransMach is proudly at the forefront of ticketing innovation within the public transport sector, consistently developing solutions that anticipate and address evolving industry demands.
“We are therefore delighted to welcome Kirsty onboard in the key role of Sales Account Manager, which underscores the company’s dedication to exceeding client expectations.
“Being part of a cross-industry group in the development of the PAR deny list project sets a new standard in safeguarding critical data and systems, and this important work will continue during 2024.”
Ms Darby describes the latest anti-fraud project as “a significant leap in enhancing security measures and ensuring our clients’ operational resilience and peace of mind.” She adds an expectation that operators will wish to understand more as they look at options for ticketing systems upgrades.
