Xplore Dundee is recruiting for an Operations Manager to be based at its depot in Dundee.
Ready to drive your operational career forward? We are seeking an experienced and ambitious Operations Manager to lead the Operations Team at our Dundee depot. This key role within the business involves overseeing the day-to-day activities of the operational team, ensuring the seamless delivery of services across our network as well as working alongside our amazing Engineering colleagues delivering exceptional standards for the customers and communities, we are proud to serve.
What you’ll do:
- Provide leadership, engagement, and support to the operational team to ensure efficient execution of duties
- Maintain compliance with company policies and procedures as well as ensuring we adhere to our operating licence and the requirements set up by the Traffic Commissioner
- Ensure compliance with all relevant legislation, including driving hours and health and safety regulations
- Monitor and analyse punctuality and compliance figures, identifying trends and implementing improvement plans
- Engage with customers, review feedback, and propose ideas for enhancing service quality
- Conduct thorough analysis of sickness levels and safety incident trends, initiating necessary actions for improvement
- Effectively manage service disruptions to minimise inconvenience to customers
- Manage day-to-day operations to maximise output, driver, and vehicle utilisation, while controlling costs such as overtime and non-productive time
What you can bring to us:
- A minimum of 3 years’ experience in a transport operations role
- Knowledge of the bus industry, including scheduling and rota planning, is desirable
- Ability to handle customer-facing matters sensitively and effectively
- Excellent written and verbal communication skills, with the ability to engage effectively at all levels
- Strong analytical and problem-solving abilities
- Flexibility to adapt to operational requirements
What we offer you in return:
- An excellent annual salary package
- 40 hours per week working 5 days over 7
- Free travel for you and your partner throughout the groups wider network
- Continuous opportunities for training and career progression
Our recruitment process:
- If successful, you will be invited to a video call or face-to-face interview at our Dundee Depot
Xplore Dundee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues creating a culture of respect by supporting and empowering each other. We believe that diversity contributes to our company culture enhancing our ability to be more innovative and stronger as one team.
Due to the high volume of applications expected, if you haven’t heard from us 14 days after the closing date, your application has been unsuccessful, however, please keep an eye on our careers page for more opportunities to join our great team!
Closing date for applications is the 27th of May 2024.
To apply for this position please fill out the below form:
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