Saturday, September 18, 2021

The real KPI: What passengers think

Bus passengers continue to report high levels of satisfaction. That's the key finding by bus passenger watchdog Passenger Focus. The government-backed body, which also delivers...

Guide Dogs welcomes legal call for AV technology

Guide Dogs has welcomed the proposal by Jim Shannon MP, DUP Spokesman on Health and Transport, for a new law calling for Audio Visual...

Passenger Focus calls for punctuality partnership

Independent watchdog Passenger Focus has called on bus bosses to make better use of data to get buses running on time. Publishing its report of...

Arriva App to drive growth among existing users

Research by Arriva shows that 91% of bus users would be more inclined to use the bus if they knew exactly when their service...

10 killed and many injured in German coach crash

A crash involving several buses on a highway in eastern Germany has killed 10 people and injured 69. . The crash near Dresden occurred shortly...

Are you using Passenger Focus data?

Passenger Focus (PF) wants to find out how bus operators and local transport authorities have been using the data that the Bus Passenger Survey...

Nottingham ticketing goes ‘smart’

Nottingham City Council has begun the first phase of a 1.5m upgrade to its ticketing systems. . The upgrade will include new on-street ticket machines,...

Rugby playing 13-year-old injured in coach exit fall

A 13-year-old boy from a Welsh rugby club suffered serious injuriesafter falling from the rear emergency door of a moving coach near Bristol on...

Teenagers to benefit from EYMS discount card

East Yorkshire Motor Services has launched a new discount card for 16-18 year olds. The 'Go Card', which gives young people 20% off bus fares,...

Bus passenger satisfaction improves says survey

Passenger Focus' latest Bus Passenger Survey reveals that the overall satisfaction rating of passengers' bus journeys has gone up from 84% to 88%. . Notable improvements...

All new London buses will be zero-emission, pledges Mayor

Mayor of London Sadiq Khan has pledged that all new buses ordered by Transport for London (TfL) for use in the capital will be...