By using this site, you agree to the Privacy Policy and Terms & Conditions.
Accept
routeonerouteonerouteone
  • News
    • Show all
    • Awards & Events
    • Deliveries
    • Environment
    • Exhibitor News
    • Euro Bus Expo 2024
    • Features
    • Legal
    • Minibus and minicoach
    • Operators
    • Opinion
    • People
    • Suppliers
    • Vehicles
  • Vehicles
    • Find a Vehicle
    • ZEV Comparison Tool
    • Sell a Vehicle
    • Vehicle Seller Dashboard
  • Insights
  • Careers
  • Events
    • British Tourism & Travel Show
    • Euro Bus Expo
    • Innovation Challenge
    • Livery Competition
    • routeone Awards
  • Advertise
  • Contact
    • Share your news
    • Subscribe
    • Update Subscription Details
  • Latest Issue
  • SIGN UP
Search
© 2024 routeone News. All Rights Reserved.
Reading: CoachMarque members aim for ‘the Tiffany’s experience’
Share
Font ResizerAa
routeonerouteone
Font ResizerAa
Search
  • News
    • Show all
    • Awards & Events
    • Deliveries
    • Environment
    • Exhibitor News
    • Euro Bus Expo 2024
    • Features
    • Legal
    • Minibus and minicoach
    • Operators
    • Opinion
    • People
    • Suppliers
    • Vehicles
  • Vehicles
    • Find a Vehicle
    • ZEV Comparison Tool
    • Sell a Vehicle
    • Vehicle Seller Dashboard
  • Insights
  • Careers
  • Events
    • British Tourism & Travel Show
    • Euro Bus Expo
    • Innovation Challenge
    • Livery Competition
    • routeone Awards
  • Advertise
  • Contact
    • Share your news
    • Subscribe
    • Update Subscription Details
  • Latest Issue
  • SIGN UP
Follow US
© 2024 routeone News | Powered by Diversified Business Communications UK Ltd
- Advertisement -
-
routeone > News > CoachMarque members aim for ‘the Tiffany’s experience’
News

CoachMarque members aim for ‘the Tiffany’s experience’

routeone Team
routeone Team
Published: January 31, 2018
Share
SHARE
Nigel Risner: What’s your Tiffany’s experience?

Attended by the cream of the coach industry, the annual CoachMarque conference was held once again at East Midlands Airport’s Radisson Blu Hotel, this year with a theme of 'improving the customer experience'.

It included sessions on insurance, luxury touring and diet and nutrition, plus a motivational speaker on leadership.

Irizar supported the conference for the first time, bringing along the UK’s first hybrid coach, the Irizar i4H integral; and Distinctive Systems gave a useful update on its ever-changing software products.

CocahMarque Chair Chris Owens of Alpine Travel opened the conference, followed by an update on coach industry insurance from Phil White of insurance broker Gallagher and Julian Cashen of Unicorn Underwriting.

Richard Oxspring of Skills Coaches, formerly of Leger Holidays, spoke about the future of luxury coach tours, specifically Leger’s groundbreaking Silver Service and Luxuria brands.

Nutritional expert Michelle Chester spoke about diet and nutrition for drivers in an eye-opening session for the assembled operators.

The headline speaker was Nigel Risner, who gave a funny and engaging motivational talk around being a better leader and emulating good business practice.

He spoke about how customers feel about the experience of a business, and used Tiffany’s as an example: Tiffany’s customers will usually keep the jewellery packaging because it’s part of the experience. He asked operators to consider how their own business is packaged, and how customers feel when they see one of their coaches.

CoachMarque is a quality kitemarking scheme run by the Confederation of Passenger Transport, designed to accredit the best coach operators, and allow them to share best practice.

TAGGED:CoachCoachmarque
Share This Article
Facebook LinkedIn Threads Email Copy Link
Previous Article ‘A great day out’ for industry professionals at Excursions
Next Article Digital tachographs are soon to become smarter
- Advertisement -

Latest News

Big Bus Tours brand for McGill's Edinburgh sightseeing operation
Big Bus Tours brand for McGill’s Edinburgh sightseeing operation
News
Cozy Travel to become FlixBus UK operator partner
Cozy Travel to become FlixBus UK operator partner from 13 June
News
Pulhams – Assistant Operations Manager
Careers
Ashton under Lyne is first full electric Bee Network bus depot
Ashton-under-Lyne is first fully-electric Bee Network bus depot
News
- Advertisement -
-

routeone magazine is the indispensable resource for professional UK coach, bus and minibus operators. The home of vehicle sales and the latest bus and coach job vacancies, routeone connects professional PCV operators with complete and unrivalled news coverage.

  • Terms & Conditions
  • Privacy Policy
  • GDPR Policy
  • Sustainability
  • Advertise
  • Latest Issue
  • Share Your News
routeonerouteone
Follow US
© 2024 routeone News | Powered by Diversified Business Communications UK Ltd