Trent Barton drivers are the best in the bus business, according to the latest Transport Focus survey of passengers.
The survey, which ran across the final four months of 2016, saw Trent Barton’s drivers given the highest rating – 91.5% – of all the bus companies in the national study.
Ratings for driver appearance, greeting, attitude and overall satisfaction all topped 90%.
TTTrent Barton’s drivers also ranked top for smoothness of driving and safety, with customers saying they felt more secure on Trent Barton’s buses than other operators’.
The only criticism voiced by passengers was about an issue beyond the control of Trent Barton or any other bus company – congestion. Traffic jams were cited as a cause of slower journey time by more than one in three passengers affected.
Trent Barton Managing Director, Jeff Counsell, says: “We are absolutely delighted that our drivers have been judged the best in the country. We put a huge amount of effort into getting our recruitment and training right and this is reflected in our drivers being scored incredibly highly by our customers.
“This congestion trend has been worsening for three consecutive years now and everyone – all operators and their customers – need the local authorities to do their utmost to unblock the jams.”
