West Yorkshire bus services that are more reliable, easier to use, customer focused and better for the environment are the key aims of the Bus 18 initiative – named after the 18-month plan.
Brought together by West Yorkshire Combined Authority (WYCA), Bus ‘18 sees Arriva Yorkshire, First West Yorkshire, Transdev, and the Association of Bus Operators in West Yorkshire (ABOWY) working together to improve services and encourage more people to use them.
Pledges designed to achieve this include a free travel voucher from First, Arriva or Transdev for any passengers unhappy with their journey.
Also, passengers can also call a taxi, save the receipt and claim the cost back from First, Arriva or Transdev, if their last bus doesn’t arrive within 20 minutes of the scheduled time.
Also, the number of service changes will be reduced, the issues affecting punctuality on five key routes addressed and passenger information improved, including during disruptions.
Details at www.westyorks-ca.gov.uk/transport/bus-18/
