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routeone > News > This level of service is not acceptable
News

This level of service is not acceptable

routeone Team
routeone Team
Published: May 14, 2018
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Why are we letting the DVSA play us for fools?

I read the letter from Steve Swain [routeone/Opinion/25 April], bemoaning the fact that one of his clients had to travel 130 miles for an MoT. He should be so lucky.

Yesterday I surveyed the DVSA website in the vain hope of finding a slot. And, much to my surprise, I actually found a couple.

One was in the Outer Hebrides and another was in Orkney, with a few more in the north of Scotland. In the whole of the next year, the DVSA only has only one available appointment in of England, and that is 300 miles away from me in Scarborough.

The DVSA asks us to believe they are bringing testing ‘closer to the customer’. They mean the customer in the Scottish Isles, obviously.

This is not a recent development – the service has been getting worse for years, to the point where we seem to think that this level of ‘service’ is acceptable.

I have protested to the Traffic Commissioners (TCS), but they are not interested.

Quite frankly, if the DVSA can’t be bothered to test our vehicles, and the TCs don’t care about their abdication of duty, then neither do I.

Hugo Miller, Arun Coaches,
Horsham

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