A £60,000 investment in the latest technology by Totalkare is to deliver significant benefits for customers of the UK’s market leader in heavy-duty vehicle lifts.
A new automated scheduling system to be installed at the firm's Halesowen headquarters will boost efficiency by around £40,000 per year, savings the company is ploughing back into customer support.
Says Totalkare Service Manager Scott Gilliam: "The new technology will make us more efficient when it comes to scheduling visits for routine servicing and repairs. As a result we are recruiting more engineers, which will help us to further reduce call out times in the event of an emergency.
A new engineer to provide extra cover in London and the wider South East region has already been appointed.
Previously, Totalkare relied on an assisted scheduling system that requires human input to plan the working day of each engineer, and to rearrange their schedule in the event of an emergency call out.
Although the company already enjoys a reputation for providing some of the best aftersales care in the UK, the new Dynamic Resource Scheduling system enables it to build on this by offering service level agreements to its clients unrivalled within the industry.
Called Kirona, the new system automatically allocates jobs to the appropriate engineer and rearranges them in the most efficient way to take into account emergencies, additional training requirements or other unexpected circumstances.
As well as optimising work schedules, it also calculates the best route for engineers between call outs – saving more time while cutting fuel costs and reducing Totalkare’s environmental footprint.
Scott continues: “We've recently expanded our range of market-leading column lifts to include hydraulic models to provide an even broader range of choice to customers.
“Alongside this we have enhanced our AfterKare service and maintenance packages and this latest investment in Kirona demonstrates our ongoing commitment to providing comprehensive heavy-duty vehicle lifts at an affordable cost.”
