NCT renews its app contract with Passenger

Nottingham City Transport (NCT) has renewed its contract with digital transport services provider Passenger for its NCTX Buses app.

NCT uses the Passenger system daily to communicate with customers via apps and websites. The operator “sees the benefits of Passenger’s products in many of our daily tasks,” says Marketing Manager Anthony Carver-Smith.

He adds that the ease with which NCT can disseminate information and interact with customers via the secure platform has “a huge value”, and that it is instrumental in keeping NCT’s services and customers moving.

Additionally, making it easier for bus users to plan and pay for their journeys has boosted NCT’s environmental credentials.

“That’s where Passenger comes in,” says Anthony. “It is a pioneer in the bus industry – no other solution matches the ease of use of its product or the professionalism and sector knowledge of the team that builds it.

“It speaks volumes that we’re willing to work with a company that’s hundreds of miles away to implement this technology. That’s because, despite the distance, Passenger works quickly, remains in communication and is the best multi-platform supplier in the industry.”