Over a month ago we sent our minibus’s log book, MoT and all of its paperwork to the DVLA to get the use changed to PSV from just an ordinary minibus.
We hadn’t heard anything, so we rang two weeks ago, and we were told that our application had been opened on 22 May and that it will take 10 working days from then to be processed.
We still hadn’t heard anything after 12 working days, so we called again, only to be told that our application has been lost. They said they’d open an investigation, which could take another four weeks, but they would need our Royal Mail tracking number.
So, we called them back with our tracking number and they said there’s nothing they can do. We told them that we’d been waiting more than the 10 working days and that we needed to use our vehicle. At one point we were even told we had to re-apply. But how could we re-apply when we didn’t have the vehicle’s paperwork?
The third time we called, we finally got through to someone who talked sense. He told us that the vehicle had actually been taxed from 1 June, it just wasn’t showing up online as taxed, and that he didn’t know what his employees were talking about.
They initially said they’d lost our application and that the MoT and all our documents had been lost, but he assured us that it’s all on its way back to us.
It has all be an unnecessary nightmare and has left us feeling that they aren’t very competent at the DVLA.
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