Managed transport service provider First Travel Solutions has appointed Katie Johnson to the newly created position of Business Operations Director.
Ms Johnson joins from E.ON Energy, where she spent 14 years in senior operational and strategic roles including change leadership, digital operations and customer services. With First Travel Solutions she will be focused on improving the business’s operations as it continues to grow “to deliver the best experience for staff, clients and customers.”
First Travel Solutions was recently awarded rail replacement contracts for the Avanti West Coast train operating company. Ms Johnson will be heavily involved in delivery of that work.
Speaking about the news, First Travel Solutions Managing Director Andy Scholey says: “After a quiet 18 months during the height of COVID-19 with many festivals, conferences and sporting events cancelled or closed to spectators, we took the time to look inward at our business and identify what we needed to take it to the next level.
“The newly appointed role of Business Operations Director means that we can utilise Katie’s award-winning customer service experience skills and change management knowledge to deliver the best solutions to our clients.
“We have several projects being delivered at the end of 2022 and into 2023 that Katie will ensure are created and managed with customer experience at the heart of them.”
Adds Ms Johnson: “I am delighted to be joining First Travel Solutions at such an innovative time for growth in this sector. First Travel Solutions is on a rapid growth trajectory to provide the best managed transport solution in the UK and I am ready to take the team to that next level in the excellence of operational delivery.”
