Lothian handles thousands of queries
Lothian has revealed that it handled more than 8500 queries on its social platforms during a 48-hour period at the peak of the extreme weather, as well as 500 calls to its customer services team.
Now with all services back to normal, the company has thanked its customers for their patience during the disruption, as well as its staff for their efforts.
Richard Hall, Lothian’s MD saya: “The extreme weather conditions on Wednesday brought in by the recent storm made driving conditions impossible and we’re extremely grateful for all of our customers for their understanding over the period. We know that our bus services are vital – both as a lifeline for the people of Edinburgh and the Lothians and as a contributor to the wider City economy. However, we had to make the difficult decision to suspend the bulk of our network for the safety of our staff and our customers following the red weather warning and the advice given by the Scottish Government.
“I would also like to pay tribute to every single member of our team at Lothian from our engineering and operational staff, through to our dedicated communications and customer services teams, who have all worked tirelessly to keep our customers up to date and then get services back up and running as quickly as possible. Many of our staff have gone beyond the call of duty to work together to deliver a safe, reliable service to the hundreds of thousands of people who rely on us every day.”
Transport and Environment Convener, Councillor Lesley Macinnes, added: “Last week brought some of the worst weather conditions we’ve seen for almost a decade, posing a real challenge for people getting around Edinburgh. Throughout this period we worked closely with Lothian who, along with Edinburgh Trams, helped keep the city moving, providing vital public transport links and up-to-date information to the public.”
