Arriva UK Bus has confirmed a three-year extension to its existing framework contract with 21st Century, with the option of a further one-year addition beyond that.
Under the terms of the agreement, 21st Century will continue to provide high-definition CCTV systems and nationwide engineering support for over 5,200 Arriva buses, along with technical design, new technology evaluation and project management services.
21st Century has delivered on-board CCTV and related IT technologies to Arriva UK Bus since 2002 and it has continued to maintain and support the operator’s systems throughout that time.
High levels of performance and reliability have been achieved through an online web service and a call centre, coordinating a network of engineering teams working nationwide in depots.
Says Russ Singleton, 21st Century CEO: “We are delighted that Arriva UK Bus has chosen us to continue to supply and support its on-board CCTV and associated safety systems.
“We continue to invest in the development of innovative technologies, services and software as part of our drive to continuously improve systems reliability and performance at the same time as reducing whole life cycle costs for all of our customers.”
