NotLost wins TfL contract to replace Europe’s largest lost property system

Transport for London (TfL) has awarded NotLost, lost and found software, with the contract to replace and streamline its lost property system.

TfL wanted a new system that would make logging and finding lost property more efficient, reduce paperwork and increase the number of items returned to their customers, says NotLost.

Alex Horne, Co-Founder and Executive Chair of NotLost, adds: “We are delighted to be selected by TfL as their chosen partner on this exciting project.

“This is a challenging and complex task, but we are confident that we can deliver a system that will provide a step change in the experience for staff and customers alike.”

Paul Cowan, Performance Manager at TfL, says: “We are excited to upgrade our lost property system so that our staff can deliver a better experience to those customers who unfortunately lose their belongings on our network.

“We look forward to working with NotLost in delivering a system that modernises our approach to lost property, ensuring more customers get back their valued possessions.”

TfL handles more than 330,000 items of lost property a year across eight modes of transport and more than 400 stations (including bus, Tube, London Overground, TfL Rail and DLR), as the largest lost property operation in Europe.