Go North East has joined the Sunflower Lanyard Scheme – a campaign designed to help staff recognise passengers with hidden disabilities and be aware of when extra assistance may be needed.
Passengers with ‘hidden’ disabilities or conditions, such as learning difficulties, hearing loss and multiple sclerosis, wear the lanyard to let staff members discreetly know they may require extra assistance, patience, or time when travelling.
Go North East is believed to be the first bus operator in the North East to join the scheme. Martijn Gilbert, Managing Director at Go North East, says: “We’re delighted to get on board with the Sunflower Lanyard Scheme.
“Living with a hidden disability can make daily life more demanding for many people, but it can be difficult for others to recognise, acknowledge or understand the challenges faced.
“This is the latest addition to the extensive awareness training our colleagues receive, which includes work with the likes of the Alzheimer’s Society and RNIB.
“By wearing the Hidden Disabilities Sunflower lanyard or using the cards, customers can discreetly let our drivers know that they may need additional support, help or a little more time.”