Stagecoach has taken a further step towards the opening of a new customer contact centre in Perth with the appointment of Julie Wilson (pictured) as Head of Customer Service.
Julie has worked in contact centres since 1996 and has served in management roles across customer service, sales and learning and development with British Gas, Sky, Heineken and People’s Energy.
When opened later this year, the dedicated contact centre will offer a one-stop phone and digital contact point for Stagecoach customers. Investment into a new customer relationship management system will be used to address emerging issues and understand and support customer journeys.
“This is a positive step forward for Stagecoach and Perth as we are creating a national customer service centre which will support the community by bringing local jobs for local people,” says Julie. “The opening of Perth Service Centre is part of our overall plan to drive improved customer service while providing an easier way for customers to contact us and with extended opening times which better suit the patterns of travel our customers make.
“The investment made in our customer service strategy will ultimately help with working towards our goal of being the UK’s favourite and most successful transport company, connecting everyone to the places and people that matter most.”
Adds Carla Stockton-Jones, UK Managing Director for Stagecoach: “We are delighted to welcome Julie to the Stagecoach team and her 25 years of skills and experience in this area will ensure we meet our goals as a business and our clear focus on delivering customer improvements.
“This is a clear demonstration of our commitment to providing the best possible service to customers and to support a cleaner, greener country. In our next milestone with the project, we are encouraging people to apply for these new roles which will be a great benefit to the community in our founding city of Perth.
“There is a huge opportunity to attract people to more sustainable public transport in the years ahead as national governments look to move to net zero. Delivering the best experience to every single customer is central to helping people make the switch away from cars to public transport.”
A recruitment drive will be held on 24 February at Stagecoach’s Perth headquarters to hire a further 60 customer service advisors to the team.
