Three independent bus operators serving York – Connexionsbuses, Reliance Motor Services and York Pullman – have adopted the Passenger myTrip app. It allows their customers to make cashless, contact-free payments and track their buses in real time.
myTrip was launched in September 2020 in response to changing needs among operators and their passengers due to coronavirus COVID-19.
It was designed specifically for smaller operators, says Passenger, and it is “an affordable way to offer cashless and contact-free ticketing, live bus tracking and fulfil Bus Open Data Service regulations.”
Social distancing requirements can also be managed via the app. Users can see detailed information about each vehicle – including accessibility aspects – and they can ‘gift’ tickets via myTrip.
Says Connexionsbuses Managing Director Craig Temple: “We have been looking for a secure and reliable mobile ticketing app for some time. myTrip is perfect for us. It has been very well received and it is now in use across our network. Our partner schools and parents particularly appreciate the live tracking, so they can see where buses are in real time.”
Reliance Motor Services MD Gary Newby adds: “myTrip has changed the game for us. Feedback from passengers has shown a demand for the enhanced features that myTrip offers, and the service from Passenger is first class. It has come out of the blocks and delivered a multi-operator solution to a genuine issue we are facing in the industry.
“The response to the app has been fantastic. The option to gift tickets has been a game-changer for parents wanting to manage their children’s tickets for school or college, and the ability to track the bus to the stop means that parent and child have more confidence in the service.”