Bus network performance data specialist CitySwift has secured its first client in the Asia-Pacific region with Hong Kong operator Citybus.
The partnership will utilise the latest innovations in artificial intelligence (AI) and data to power the Citybus network, improving reliability, delivering optimal service levels, and providing what CitySwift says is “a highly enhanced customer experience.”
Citybus is establishing an AI-driven Operations Control Centre to improve the customer experience and operational efficiency. In addition to reducing excess waiting time, balancing supply and demand, and enhancing overall operational efficiency, the collaboration will lower costs through staff and vehicle efficiency improvements.
Managing Director of the operator Richard Hall (pictured, left) says that the partnership represents further investment in both its business and the Hong Kong bus network.
“Thanks to CitySwift’s AI-powered performance management platform, we are poised to deliver an even more customer centric, efficient and agile network based on our strong operating foundations,” he explains.
“We look forward to this new partnership with CitySwift and delivering an enhanced operating model achieving even greater outputs and ultimately a stronger and high-quality customer proposition, enhancing our business and growth opportunities in the future.”
CitySwift is already active in Europe and the United States, including across all Transport for London contracted bus operators, Transport for Greater Manchester, and Transport for Wales.
Its insights, recommendations and simulations deliver outcomes that benefit operators, transport authorities, passengers and cities, the supplier says.
On the Citybus deal, Chief Commercial Officer and co-founder Alan Farrelly (pictured, right) adds: “Citybus’s goals and vision align with our mission to increase patronage by offering more frequent and reliable bus services, and to make public transport the preferred choice for all.
“We are thrilled to partner with Citybus, helping it to achieve this objective through our transport data solutions as we work together to shape the smart cities of the future.
“At CitySwift we are committed to helping cities and operator to harness the power of AI to optimise routes, reduce emissions, and improve passenger experience.”
