First bus Bradford has invested in conflict avoidance and personal safety training for its revenue protection inspectors.
Conflict resolution specialist trainers Salvas provided a one-day training course, delivered by trainer Jag Sidhu.
He took the revenue protection staff – who often face stressful situations when relating to the public – through theoretical and practical exercises, designed to help keep them and passengers conflict-free and safe.
Revenue protection manager, Jan Guzej, says: “The Salvas course was very practical and the trainer used examples of scenarios from both within and outside the bus industry.
“Our staff were very reassured by the course and felt able to deal with a variety of situations even more effectively.”
The course was modelled on similar courses Salvas has provided for First Bus Glasgow and McGill’s Buses.
