Lothian Buses has announced partnerships with Guide Dogs Scotland and Whizz-Kidz as part of its annual compulsory Certificate of Professional Competence training for bus drivers.
The course, called More than just a driver offers insight beyond the driver’s cabin with content such as customer service, conflict management and disability awareness. Drivers are taught how to deal with incidents that can occur during a normal driving shift.
Richard Hall, Managing Director for Lothian, says: “This year’s DCPC course underpins Lothian’s continuing commitment to improving accessibility. Our main aim is to extend our appreciation of the challenges that some of our customers face daily when trying to go about their day-to-day lives.
“We have worked closely with each of these organisations to design a bespoke DCPC training course which allows our drivers to understand some of these challenges at first hand and to give them the necessary skills to ensure we can continue to deliver safe and comfortable travel for all of our customers.”
Over 2,000 drivers, managers and supervisors will take part in the course over the next 12 months.
