Can better engagement unlock further modal shift?
With passenger numbers still depressed across much of the UK bus network, operators share how they are engaging with their…
Leicester multi-operator capping saves users £53,000
Multi-operator tap on, tap off contactless ticketing with fare capping in Leicester has saved bus users in the city £53,000…
Customer centricity: ‘Must be more than a buzz phrase’
At First Bus, we have spoken a lot about customer centricity. It runs throughout our internal communications and is present…
National Express coach ‘coming back strongly’, says MD
Scheduled coaching was hit hard by COVID-19. But it is now coming back rapidly; patronage in some cases is above…
Thames Valley Buses trials in-app age verification tool
Reading Buses sister operator Thames Valley Buses is trialling age verification for young people on its mobile app. The intention…
Bus punctuality measuring: Call for evidence ‘shortly’
A call for evidence will be issued “shortly” on the long-promised review of how bus punctuality is measured, the Traffic…
SkedGo journey planner adopted by TfGM website
Transport for Greater Manchester (TfGM) has incorporated a journey planner from SkedGo into its website. The product offers members of…
Per-bus patronage at Go North West back to pre-pandemic level
Per-bus patronage at Go North West (GNW) has reached parity with 2019 levels, the operator has announced. It comes while…
Concessionary bus travel slow return explored by report
A negative perception of the safety of bus travel with regard to COVID-19 is one of the key reasons why…
Passenger adds flexible recurring ticket payment app capability
App and website provider Passenger has introduced a flexible, recurring ticket payment app capability for bus operators and local authorities…
