Customer centricity: ‘Must be more than a buzz phrase’
At First Bus, we have spoken a lot about customer centricity. It runs throughout our internal communications and is present…
Diversifying bus engineering at Stagecoach West
Adding further diversity to the coach and bus industry is something that the sector knows it needs to work on.…
Buckleys Coach Holidays: Family values, firm foundations
From father to son, doing things ‘the right way’ has seen South Yorkshire-based Buckleys Coach Holidays survive and prosper. Now,…
Occasional EU drivers’ records change: Industry responds
The Department for Transport has relaxed its approach to how hours records should be made by occasional drivers that are…
Apps and e-ticketing: A wide suite of options
The development of apps and other digital solutions for almost every area of coach and bus operation is opening up…
Zero-emission Fflecsi DRT in Ruthin: Working well
Demand responsive transport (DRT) is a subject of growing interest to politicians. In Wales, the minibus based Fflecsi concept has…
Push notifications for coach and bus services explored
The benefits of using bespoke push notifications to communicate with customers has been harnessed by Rise Digital Media. It has…
Coach consumer research: ‘Embrace negativity, act fast’
Insurer McCarron Coates recently released consumer research suggesting that coach operators are out of touch with their customer base. What…
Marketing: ‘Don’t wait for customers to come to you’
Free marketing mentoring for coach and bus operators is now on offer through a special partnership between routeone and Torris.…
Sherpa’r Wyddfa: A sustainable network built on tourism?
The Sherpa’r Wyddfa network was relaunched in July with better frequency and connections. We speak to Gwynedd Council about work…
